Customer Service     |     Order Info     |     Press Inquires 


We're here to help!

 

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Casabella Customer Service
Hours: Monday – Friday, 8:30am to 5:00pm EST
Toll free: 1-800-841-4140 x 184
Direct: 845-348-0012
Email: info@casabella.com

 

Where's my order?
Once your order is processed you will receive an email with a link to track your estimated delivery date.  If you have other questions regarding your order please don’t hesitate and let us know by shooting us an email at info@casabella.com or giving us a ring at 1-845-348-0012.  The more information we have the better we'll be able to help you.

 

How long will it take to get my order?
Mostly everything on our website is in stock and ready to ship to you – anything out of stock will be noted otherwise.  If for some strange reason an item you have ordered is out of stock, we'll be in contact with you within 24 hours after your order has been placed to let you know.

 

Can I get free shipping on my order?
Sure!  But there’s a catch.  Any order over $40 ships free automatically no matter the size of the order [48 contiguous US states only].  For any order under $40, simply go to the cart page and enter in your zip code to see an immediate estimate on shipping costs.

 

I'm having issues with my product, am I using this correctly? 
Check out our YouTube page for videos and demos of some of our top selling items.  If a video is not there and you still have questions on how to replace a refill, or your product is broken, let us know ASAP.  Either email info@casabella.com or call us at 1-800-841-4140 extension 184.

 

I'm a blogger and would love to include your product on my feed:
Thats awesome! We love blogs!  For all press inquires which could include possible blogger mentions or campaigns, please contact Coaction Public Relations.  Please send an email to Colleen@coactionpr.com or call their office directly at 1-212-268-5078.

 

Wait, I have another question!
If we haven’t answered your question here, no worries!  For all other questions, comments, issues regarding purchases, product feedback, employment opportunities or anything else… please fill out the form below and we will get back to you usually within the next business day: