Returns and Exchanges

If you received a faulty item that you have purchased on our website and need to exchange it for the same item, simply return it to the address below and we will replace it. We will reimburse you for any shipping charges if the item is defective. The Casabella® Floor Mop (item 50005) has a lifetime guarantee and will be replaced upon receipt at any time.

If you would like to exchange an item for a different one please return the original item in its original state (including its packaging) to the address below (you will be refunded your original purchase price, less shipping and handling charges, once we receive the item). You will need to place another order for the item you wish to purchase. You do not have to wait for us to receive the original item before placing the new order.


All returns should include a letter with the following information:

Telephone Number
Order Number
Reason for the Return
Desired action (If purchased through the web within the last 30 days,
please specify if you would like a refund or replacement).


Send the package to:

Attn: Customer Service
225 North Route 303, Unit 106
Congers, NY 10920


Please note that it takes us 3 to 5 business days to process returns once they arrive at our warehouse.

Items purchased from a retail store must be returned to the place of purchase and are subject to the retailer’s policies.

If you have any problems with a Casabella® product please contact our customer service department at 800-841-4140 or send an email to