We ship all orders within the contiguous 48 states by FedEx ground delivery from our warehouse in Rancho Cucamonga, California. Orders should arrive within 7-10 days from our receipt of your order. We only ship to physical addresses and do not ship to PO boxes. To see real–time shipping estimates, choose your state and enter your zip code and click "estimate shipping" to see how much it will cost to ship your order. For specific shipping charges, see chart below:
Weekend and holiday orders are processed the next business day.
Please allow extra time for orders placed during holidays (including promotions).
|ORDER AMOUNT||SHIPPING CHARGE|
|$0 to $10.00||$4.99||
Shipping charges are calculated for each shipping address.
Please contact us at 800-841-4140 if you have any questions.
|$10.01 to $29.99||$8.99|
|$30.00 and over||Free Shipping|
We no longer offer international shipping from our website. If you have any questions or comments regarding this matter, please feel free and call customer service at 800-841-4140 or email us at firstname.lastname@example.org.
- All item returns must include the online order invoice confirmation.
- New or unused items in the original packing will be refunded the purchase price, excluding shipping charges. The cost for returning the item will be incurred by the customer.
- Defected items will be replaced at no charge to the consumer.
- Free promotional items or gift with purchase items may be returned, however, no refund or exchanges will be given. The cost for returning the item will be incurred by the customer.
- The Casabella® Floor Mop (item 50005) has a lifetime guarantee and will be replaced upon receipt at any time.
Instructions to process a return online:
- Provide a brief explanation for the reason for your return.
- Include the phone number you used to place the order with, email address, order number, customer name (under Company Name)
- Once your information has been received, our Customer Service Staff will review your inquiry.
- Once reviewed, you will be sent a confirmation notice, a return reference number, and instructions as to how and where to send your return.
- Depending upon the reason for the return, you maybe responsible for shipping the item back to us.
- To begin the process, click here to go to our contact form.
Items purchased from a retail store must be returned to the place of purchase and are subject to the retailer’s policies.
If you have any problems with a Casabella® product please contact our customer service department at 800-841-4140 or send an email to email@example.com.